Refund policy

Refund & Return Policy

At GroundedFeet, we are committed to providing high-performance anatomical footwear. This Refund & Return Policy outlines the procedures and conditions for returns and exchanges to ensure transparency and a professional service experience.

1. The 60-Day "Natural Reset" Trial

GroundedFeet offers a specialised 60-day trial period to allow for physiological adaptation to our zero-drop, wide-toe box footwear.

  • Eligibility: To qualify for a return under this trial, we require that customers engage with our 30-Day Transition Protocol. Returns under this provision are accepted between Day 31 and Day 60 following the recorded delivery date.
  • Condition: Items returned under the 60-day trial may show signs of light outdoor use. However, items with intentional damage or excessive wear beyond what is necessary for testing will not be eligible for a refund.
  • Return Logistics: For verified 60-day trial returns, GroundedFeet will provide a prepaid return shipping label at no cost to the customer.

2. Order Discrepancies and Defective Merchandise

In the event of a fulfilment error or a manufacturing defect, GroundedFeet assumes full responsibility for the remedy.

  • Scenarios: This includes the receipt of a damaged product, an incorrect colour, or a size that does not match the original order confirmation.
  • Remedy: Upon verification, GroundedFeet will provide a prepaid return shipping label and initiate a full refund or a replacement shipment at no additional cost to the purchaser.
  • 3. Standard Returns and Size Exchanges

GroundedFeet provides comprehensive sizing resources and anatomical measurements to facilitate an accurate selection. Therefore, the responsibility for size selection rests with the purchaser.

  • Scope: This section applies to returns for "change of mind," sizing errors made by the purchaser, or returns initiated before the completion of the initial 30-day adaptation period.
  • Responsibility of Costs: For all standard returns and size exchanges, the customer shall bear all costs associated with return shipping to our UK warehouse.
  • Condition for Acceptance: For standard returns (non-trial), items must be returned in their original packaging and in an unused, sellable condition.

4. Fees and Charges

GroundedFeet maintains a transparent pricing structure.

  • Restocking Fees: We do not assess restocking fees for any returned merchandise.
  • Original Shipping: Refunds are issued for the full purchase price of the product.

5. Formal Return Procedure

To initiate a formal return or exchange request, please adhere to the following protocol:

  1. Submit a written request to support@groundedfeet.co.uk including your Order Number and the specific reason for the return.
  2. If the return is due to damage or a fulfilment error, please attach photographic evidence.
  3. Upon authorisation, you will receive either a prepaid shipping label (per Sections 1 and 2) or the designated return warehouse address (per Section 3).
  4. Unauthorised returns sent without prior correspondence may experience significant processing delays.

6. Refund Disbursement

Refunds are strictly issued to the original payment method utilised during the initial transaction. Please allow 5 to 7 business days following our receipt and inspection of the goods for the funds to be reflected in your account.

7. Legal Identity and Contact Information

All contractual inquiries regarding this policy should be directed to the contact details below:

  • Trading Name: GroundedFeet
  • Business Address: 8 Skipsey Avenue, London, E6 6HW
  • Contact Email: support@groundedfeet.co.uk
  • Contact Phone: +44 7533 282801